Terms and Conditions

By continuing to browse and use our website you are agreeing to comply with and be bound by the following terms and conditions

Legal Considerations

The terms of sale are subject to the law of England and Wales and references to your statutory rights are those that relate to England and Wales.

Intellectual Property, Copyright & Trademarks

All rights, including copyright, in the content of the Glassjacks web pages is protected by copyright, trademark and other intellectual property laws under national laws and international treaties.

Refunds and Returns policy

Please check your delivery carefully on arrival and notify us of any shortfalls as soon as possible.

If you would like to return your order, simply send it back to us unused and in a resalable condition. Please return at your own expense to our address provided below and we will credit your account as soon as we have received it. This must be done within 14 days of the delivery date.

Please send your returns to our office:-

Catering Products Direct / Glassjacks Ltd

Office: 29 Field View

Knightwood Park

Chandlers Ford

Hampshire

SO53 4LJ

Despatch and Delivery Details

UK Mainland Delivery

We aim to despatch your order within 2-3 working days. If your order is urgent, please email us: info@glassjacks.co.uk and we will endeavour to meet your requirements.

Non UK Mainland Delivery (Incl. Highlands / Islands)

Northern Ireland, Channel Islands & Other Islands – please email us: info@glassjacks.co.uk for a shipping quotation. Please allow up to 5 working days for delivery.

Courier Deliveries

All parcel deliveries are made by our couriers Parcelforce or Interlink. Deliveries are made between 08:30 – 16:00 Monday to Friday. Ideally your order should be consigned to a ‘manned’ address, where our courier can obtain a signature on delivery. The courier may deliver to a neighbour or leave in a safe place. Unfortunately we are unable to provide a specific delivery time for your order.

Collections

Unfortunately collections from our office premises are not possible. Our office is separate from our warehouse, so we are unable to offer a collection service.

International Deliveries

Please email us: info@glassjacks.co.uk to discuss an international delivery.

Privacy Policy

This privacy policy is for this website www.glassjacks.co.uk which is operated by Glassjacks Ltd.

This policy statement tells you how we collect information and how we use it. It will assist you in making informed decisions when using our site and our services.

What We Do

Glassjacks Ltd manufacture and supply glassjacks – glassware storage boxes and box dividers to the catering industry and other industries. We also offer a comprehensive range of premium quality glassware, plastic glassware, barware and catering products.

The Data We Collect

We do request information such as your name, address, postcode, telephone number, email address and company details which you can choose to provide when you either subscribe to our e-mail updates or use our online contact forms.

We need to collect this information in order to provide you with our products and services. It also helps us personalise and deliver relevant, benefit-driven content in any update e-mails.

The legal basis for our collection of this data is ‘Legitimate Interest’ as per Recital 47 of Article 6(f) of the General Data Protection Regulations (GDPR) as it is reasonable for you to expect that you will be contacted about your enquiry having entered your contact details into an enquiry form.

We do not collect ‘sensitive data’ about you (as specified in Article 9 of the GDPR as data about ‘racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership’.)

We do not knowingly collect, process or share the Personal Data of children or minors, if you are under 18, please do not provide any personal information to us.

You do not have to provide us with any Personal Data if you do not want to, however we will be unable to contact you about your enquiry if you do not.

We also collect aggregate information from all website visitors using cookies. This aggregate data is used to customise our web content to deliver a better experience for our users and will not personally identify you. Please see the ‘Use of IP Address’, ‘Use of Cookies’ and ‘Use of Clear GIFs’ sections of this Privacy Policy below.

Use of Personal Data

If you submit your telephone number via our website we will contact you via phone to qualify your enquiry and ascertain your requirements.

We may also contact you via email with information about offers or promotions we believe will be of interest to you.

We also use personal information for the purposes of administering and expanding our business activities, providing customer service and making available our products and services to our customers and prospective customers.

We may send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post, by email or telephone (you can inform us at any time if you no longer require marketing communications).

We will retain your Personal Data 5 years from the date of submission or alternatively our last communication with you. The reasons we retain your Personal Data for this period are as follows:

It may take us some time to contact you after you have made your enquiry.
Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide.
We run promotions and launch new products from time to time. We will update you with this information if we believe it is of interest or benefit to you.

Your Rights

You may not know it but under GDPR you have certain rights regarding your Personal Information. The rights that apply to the Personal Data we collect are as follows:

The right to be informed – this means you have a right to know what happens with your Personal Data. Hopefully this Privacy Policy should provide you with this information.
The right of access – this means you have the right to know what Personal Data we hold about you. Upon request, we will provide this information to you free of charge within a reasonable amount of time.
The right of rectification – if the Personal Data we hold about you is incorrect or incomplete you have the right to correct it or complete it.
The right to erasure – sometimes known as ‘the right to be forgotten’ this means if you request us to do so, we will delete the Personal Data we hold about you.
The right to restrict processing – this means that you can request for us to cease processing your data rather than deleting it.
The right to data portability – this means if you request Personal Data from us we will provide it in a commonly used, machine readable form.
The right to object – this means you can object to us processing your Personal Data if you do not believe it is in your interest.
The right to lodge a complaint with a supervisory authority if you so wish.

Contact Us

Email: info@glassjacks.co.uk

Post: Glassjacks Ltd, Office:- 29 Field View, Chandlers Ford, Eastleigh, Hants, SO53 4LJ

Call Recording

If a member of our team contacts you by telephone, or if you contact us by telephone, calls may be recorded for training and monitoring purposes.

Use of IP Address

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Use of Cookies

Cookies are informational files that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re visiting our site. The use of cookies is an industry standard – you will find them on most major web sites.

By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of our website that our users find valuable. While both of these activities depend on the use of a cookie, visitors to our website always have the option of disabling cookies via their browser preferences.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of our website may not function properly or may be considerably slower if you refuse cookies. For more information please see our cookie policy. (Link to cookie policy)

Third Party Cookies and Remarketing

In some special cases we also use cookies provided by trusted third parties. The following section details some common third party cookies you might encounter through this site.

Google Analytics: Our website uses Google Analytics, one of the most popular and trusted analytics solutions, to help us to understand how people use our website. It does this by tracking such information as how long people spend on our website, the pages they visit, the website that referred them to our website and other aggregate data. We do this so that we can make improvements to our website and provide a better user experience and more engaging content.

Google AdWords: We may use Google AdWords remarketing which allows us to reach people who have been on our website, and show them adverts relevant to the pages they have visited. This means, after your visit to our website, you may be shown ads by Google either within the Google Display Network or Google search results. Google AdWords uses cookies in order to show ads based on your past visits to websites to provide relevant ads for products and services of interest to you.

You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting Google’s Ads Settings.

Google AdSense: We may use the Google AdSense service to serve advertising. The Google AdSense service uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. You can adjust your settings and also opt out of Google’s use of AdSense cookies by visiting Google’s Ads Settings.

Facebook Pixel: This involves incorporating a tracking pixel (Facebook Pixel) in the head section of our website, which marks website visitors and recognises them the next time they visit the social network. The pixel uses browser information, visited websites and a hashed Facebook ID of the website user. This makes it possible for us to employ retargeting, i.e. to show you relevant Facebook ads about products or services of interest to you.

If you do not wish the Facebook pixel to use your information in this way, it is possible to opt-out of this and many other third-party cookies by following this link to the ‘Your Ad Choices’ website.

Use of clear GIFs

A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘Web beacon’) is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.

Links to Other Sites / ‘Public’ Areas

You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from our website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of our site(s). We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

Security

Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

The List Owner (the Data Controller)

The Data Controller is Glassjacks Ltd, Office:- 29 Field View, Chandlers Ford, Eastleigh, Hants, SO53 4LJ.

Cookie Policy for Glassjacks Ltd

Introduction

This Cookie Policy refers to cookies used in websites operated by Glassjacks Ltd.

What Are Cookies?

Cookies are tiny files that are downloaded to your computer, to improve your experience when using a website. As is common practice with almost all professional websites this site uses cookies. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

There may be the capability to create an account on this website. If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Third Party Cookies and Remarketing

In some special cases we also use cookies provided by trusted third parties. The following section details some common third party cookies you might encounter through this site.

You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting

Google’s Ads Settings.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site and so we understand which optimisations our users appreciate the most.

We may sell products via our website and it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track.

We may use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We may use several partners to advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work social media sites such as Facebook and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.