FAQ

How do I place an order?

Placing an order online is very easy via our website.  You can order quickly, easily and securely all day, every day. Catering Products Direct is part of the Glassjacks family. Simply check out as a guest or register with us to place your order.

It is also possible to email through your order to info@glassjacks.co.uk, we will forward you an invoice for payment.  Once payment has been received your order will be prepared and despatched to you (normally within 2 to 3 working days).  Please do let us know if you require urgently and we will do our upmost to meet your deadline.

Payment methods

97% of our customers shop on line.  Here you will be provided with several different payment methods including Credit and Debit Cards using Sage Pay and PayPal. Other methods of payment include bank transfer (BACS) or cheque (made payable to Glassjacks Ltd). Please email us: info@glassjacks.co.uk to indicate if you would like to pay by BACS and we will supply you with our bank details.

Can you specify a delivery date?

Please email us your order reference or requirements to: info@glassjacks.co.uk and we will provide you with a delivery date.

Can I receive my order before the weekend?

We try to despatch orders ASAP, usually within 2 to 3 working days.  If you do have an urgent order, we will endeavour to meet your deadline.

I would like a quotation

For large orders, we can supply a quotation. Please email info@glassjacks.co.uk.

VAT invoices

Once your order transaction has been processed you will be emailed an invoice.  A copy of the invoice will also be included with your order when it is despatched.

If you require an additional copy, please email us: info@glassjacks.co.uk to request one and we will email it to you.

Can we visit you?

We are an online business and do not have a showroom or trade counter.

Can I collect my order?

Collections from our office premises are not possible.  Our office is separate from our warehouse, we are therefore unable to offer a collection service.

Cancelling your order

You can cancel your order any time up until the time of despatch and you will be offered a full refund.

Once the order has been despatched and you have received, it is the responsibility of the customer to then return the order in an unopened, unused and resalable condition.  The order will then be cancelled, and a full refund will be issued.

Returns

Please send your returns to our office in accordance with our Refunds and Return Policy :

Catering Products Direct, Office: 29 Field View, Knightwood Park, Chandlers Ford, Hampshire, SO53 4LJ.

Can you send me a brochure?

Please use the Contact Us page or email us info@glassjacks.co.uk to request a Genware catering products brochure.

Do you offer discounts?

Discounts are possible for bulk orders.  Please email us info@glassjacks.co.uk with the details or your order.

 

Glassware Storage Boxes – Glassjacks FAQ’s

What is a Glassware Storage Box – Glassjack?

Glassware Storage Boxes (Glassjacks) are tough plastic boxes with internal dividers that separate glassware. Our silver glassware storage boxes, also referred to as Glassjacks, pack, stack, store and safely transport your glassware safely. Glassjacks offer a comprehensive range of Glassware Storage Boxes with five different heights and several internal divider options with various numbers of cells.  If you would like assistance selecting the correct size Glassjacks, please select our easy use  “Glass Measurement Guide”.   

What size Glassjack do I need?

Have you tried using the easy to follow ‘Glass Measurement Guideon the website?

Glassware Measurement Guide

If you are still experiencing problems, please email us with your glass details, we require the height and width of each glass and how many glasses you have.  email: info@glassjacks.co.uk.

Office Address - Visits By Appointment Only